I own their recently launched SUV called “XYLO” after listening to their slogan “Out grow your sedan”. Actually i was suppose to buy some mid-segment Sedan for my newly wedded wife and selected few which came under INR 10 lacs bracket. And suddenly i came to know about the Mahindra’s SUV, which has all the beauty of Sedan and power & size of an SUV. So, i decided t gift my wife a red color XYLO, for which i made my full payment and waited for the car for two months. The dealers at Allahabad United Automobiles were quite helping in arranging for my vehicle before its scheduled delivery.
It was a sheer beauty when i saw the car for the first time. I made the best decision as the value for money i had received.
The car reflected some minor problems after a run of some 1000 Kms. I complained at their local service station, they tried to help me out by replacing some retro-fitment but the problem was quite persistent.
This time i wrote an email to Mr.Anand Mahindra and copied it to Mr.Pawan Goenka the two top brasses of Mahindra & Mahindra. To my extremist surprise, i received a reply of my mail from Mr. Anand Mahindra’s office directly, within half an hour and i was assured that somebody will take care of me soon. And within an hour i received a call from Zonal Sales Office, then from Regional Sales Office, then from Area Sales Office and then from local end. The entire Mahindra Service circuitry was in action only in an hour of writing a mail regarding the current situation of vehicle, in which I explained more about my emotions than to the problems with the vehicle.
Everybody from Top to the Bottom talked to me very humbly and interestingly and assured me that, my vehicle would be taken carefully and all the problems shall be resolved very soon. In two days timing i received a call from Mahindra Service station and was informed that Mr. Sukhwinder Singh Pawla from regional office has personally arrived to take care of my vehicle. I visited there in an hour and found him to be ready to have a test drive of vehicle. He drove it for more than 70 Kms and observed all my complaints very carefully and not only got my problems resolved but had explained me every minute things of the vehicle that include from the design to production.
Now let me tell you the moral of the story – they all contacted me, over the mail and telephone as soon as they receive my mail. And arrive to my place personally to get my vehicle serviced. Actually they not only serviced my vehicle BUT my mind too. Yes! The difference lies here between the professional/commercial business leaders and a Servant Leader. They could have done all the bureaucracy within their internal structure and would have taken the class of local service dealer, but they took the pain personally as i received a direct mail from Mr.Goenka also, where he also assured and shown his full commitment. They are such a huge corporate, why they should listen to a customer personally but they did it. Because they are real people, real economy boom makers. Un-doubted, a company like Mahindra and people like Mr anand Mahindra and Mr. Pawan Goenka shall be responsible for developed India.
We all must salute them for their efforts and commitment to serve us all unanimously and helping India grow.
